Pizza Hut

Reviews

• Tish S.

  star star star star_border star_border 25 October 2026

  I'm a huge Pizza Hut fan, and a member of their Hut Rewards who has redeemed points gleefully in the past, so I'm saddened to have to give a 3 star rating to this restaurant which had a solid 5 starting out.  I'm not sure what's going on with them.  I'm really astounded to get such substandard service from a Pizza Hut... and by people who don't seem to care if their customers are happy or not; not a great way to get repeat ones, you know?  The old store was quick to make things right, and would give you credits toward future purchases to make up for what they messed up, even when you told the manager it wasn't necessary because they re-made they pizza or whatever... and they would insist it WAS because I had to wait for the order, and that was an inconvenience caused by THEM.  Bless...
  
  This place?  Not that way.  Totally indifferent.  The other day I ordered the "dinner box" to share with a neighbor.  Said neighbor is diabetic and has to eat... not wait long periods of time.  Pizza Hut gives a time when the order is to be delivered.  I don't expect it to be that EXACT minute, but when it's running a half hour late, I'm going to call and ask where my order is.  The order tracker said it was on its way... the person answering the phone said they had no order made by me.  Weird. Their tracker showed my order being received.  Going into the oven.  AND HEADING MY WAY... so WTH?!?  The guy then said it must be a computer glitch and they'd get it out to me ASAP... and HUNG UP.  Amazing...
  
  The poor guy who delivered it handed it to me.  Took his tip.  Tossed the receipt at me, never getting a signature for the credit card, and basically ran away... how do y'all like THAT?
  
  Fast forward to last night.  I evidently have pizza left.  Had to toss left over bread sticks and cinnamon sticks, as they don't save... YUCK.  Decided I wanted something sweet... double chocolate brownies.  Wanted to see if Pizza Hut was a fluke... or not.  Oh boy...
  
  Ordered online again with my app.  Ordered a 2-liter Pepsi.  The brownies.  Added the tip in.  I see the final order, despite me picking REGULAR Pepsi, shows DIET.  Nope.  No way.  Then I remember they have Barq's Root Beer.  Yay!  I call the store and ask the girl who answers to please change the order and get rid of the nasty Diet Pepsi.  She says she will right then, no problem.  So I wait... and then... THE POOR RUNAWAY GUY SHOWS UP... with a DIET PEPSI 2-liter and my brownie.  I tell him I called, yada yada yada.  He says he will have to go back and get one.  I say yes he will, as I called immediately after making the order and changing it... and I'm not sure what's happening at his store, but I hope they get it fixed... and this time he remembers to have me sign the charge ticket.  I do, and I wish him a blessed day... and that I'll see him shortly.  He makes great time, but brings me a HOT Barq's Root Beer... but oh well.  He DID come back with the correct drink.  And had to go back to the land of messed up orders... God love him.  It's probably why they can't keep help...
  
  I was wondering if it was a computer glitch and they had "no record of my order" how did they go make it so quickly and get it out to me???  Long distance mind reading?  Hmmmmm...